Vukosav is an ICT engineer and a web designer. He has developed an official website for the municipality of Ljig, a small town in Serbia. But he had no idea that this website will become vital in tackling a crisis situation after catastrophic floods back in 2014.
One of the fortunate circumstances in this misfortune was the System 48 hours which I have posted on the official portal of Ljig municipality (http://ljig.info/48sati/). On this portal citizens can report any problem they have and the local authorities are obliged to go out to the field within 48 hours and identify the problem.
This is a story in a series of 11 citizen stories on e-Participation. Click HERE to read the full story.